Refund Policy

Effective Date: 16th June 2025

At Bring Limited (“Bring.co.nz”, “we”, “our” or “us”), we understand that plans can change. Our Refunds & Returns Policy is designed to be clear and fair, giving our community flexibility while ensuring our drivers and senders are treated equitably.

Please read the following carefully to understand how refunds and returns work for deliveries (which we call “Brings”) and any associated items.


1. Requesting a Refund

If you need to request a refund for a delivery or related service through Bring.co.nz, please follow these steps:

  • Returning an Item (if applicable):
    If your Bring involves an item that must be returned, it must be securely repackaged in its original packaging, along with any included accessories. Returns should generally be requested within 30 days of the delivery date. Contact our team at support@bring.co.nz for instructions on how to proceed.

  • Return Costs:
    If the return is required due to an error by Bring.co.nz or the assigned driver, Bring.co.nz will cover the return costs. If the return is due to the sender’s error, a change of mind, or incorrect information provided, the sender is responsible for return shipping costs and a return handling fee may apply.


2. Returns for Deliveries (Brings)

  • Fault-Based Returns:
    If a Bring needs to be reversed or returned due to a sender’s mistake (e.g. wrong address, items not ready), the sender is responsible for the cost of the return. The return fee is generally equivalent to the original Bring cost and will be charged to the sender’s account.

  • No-Fault Returns:
    If the return is required due to Bring.co.nz’s or the driver’s error (such as a failed delivery caused by driver negligence), Bring.co.nz will cover all related costs.


3. Crowdsourced Reverse Logistics

Bring.co.nz may offer a flexible, packaging-free return option with QR code tracking where possible. Customers can initiate a return through our website or mobile app, and Bring.co.nz will arrange a driver to collect the item for return.


4. Returns Without Reasonable Cause

If a return is requested without reasonable cause — for example, because the sender failed to follow clear instructions or provided inaccurate details — Bring.co.nz reserves the right to charge a return fee to cover operational costs.


5. How to Initiate a Return

  • For items linked to a Bring:
    Email support@bring.co.nz for return instructions.

  • For a Bring (delivery) return:
    Log in to your Bring.co.nz account on our website or app and follow the prompts to request a return or re-pickup.

  • For other Bring.co.nz products or services:
    Refer to the specific product’s return terms or contact our support team for help.


6. Need Help?

Our support team is ready to help you with any questions about refunds or returns. Please email us at support@bring.co.nz for prompt assistance.


Bring.co.nz — Delivering More Together.