Our Cancellation Policy is designed to provide clarity and flexibility for our users. At Bring Limited, we understand that plans can change, and we strive to make the cancellation process as simple as possible. This policy outlines the terms, conditions, and timelines for cancelling services, including eligibility for refunds and any applicable fees. We are committed to ensuring transparency and fairness in all cancellations. For full details, please review our Cancellation Policy on our website. If you have any questions or need assistance, please contact our support team.

Early Cancellation:
Senders should cancel a delivery request as early as possible, ideally before a driver has been assigned or has begun travelling to the pickup location.

Cancellation Fees:
A cancellation fee may apply if the delivery is cancelled after a driver has started en route to the pickup location, or if the driver cancels due to issues at pickup (such as items not being ready, incorrect pickup information, or misrepresented delivery details).

Notification:
Senders can cancel a delivery by contacting Bring Support or by using the “Cancel Delivery” option available in the Bring.co.nz web portal.

Courtesy Payments:
If a driver is already on the way when a cancellation occurs, they may receive a courtesy payment based on the delivery size, in line with Bring’s support guidelines.

Early Cancellation:
Drivers can withdraw offers before acceptance by removing their offer in the Bring app.

After Acceptance:
If a driver can no longer complete an accepted delivery, they should communicate with the sender and cancel through the Bring app as soon as possible.

Consequences of Cancellation:
Multiple cancellations after acceptance may result in suspension or deactivation of the driver’s account.

Resolution:
Drivers can use the “Get Help” or chat features within the Bring app to cancel after acceptance. If a recipient is unavailable for a delivery, the driver should mark it as “Pickup Attempted” and follow Bring’s guidelines for handling such situations.

If you need or wish to cancel a delivery, please do so as soon as possible to free up the driver to accept other deliveries. To cancel, contact the Bring Support team or use the “Cancel Delivery” feature in the Bring.co.nz web portal.

Bring.co.nz may charge an additional Cancellation Fee if the delivery is cancelled once a driver has already begun travelling to the pickup location, or if the driver cancels because:

The Cancellation Fee will be automatically charged to the sender’s account. Refunds, if applicable, will be processed in accordance with Bring’s Refund Policy.