How can we help you?

At Bring, we operate around the clock to serve you whenever you need us. Day or night, our delivery services are at your disposal, ensuring convenience at every hour.

Help Image

All topics

Don't worry you can still apply as a driver!

How Bring works

What we do, areas we serve, communicating with us

Delivery in progress

Tracking your order, communicating with your driver.

Booking a service

scheduling, requesting, making changes.

Pricing discount & fees

Pricing, promotions, referrals, taxes & fees

Still looking for help?

Count on us for assistance whenever you need it. Our 24/7 operation ensures we're here for you anytime, day or night.

Contact Us

Frequently Asked Questions

Here are some of our FAQs

Bring.co.nz is a New Zealand-based crowdsourced delivery platform that connects people and businesses needing to send items with trusted, local drivers who deliver them quickly and reliably.

Senders create a delivery request (a “Bring”) using our website or mobile app, providing pick-up and drop-off details. Local drivers claim available Brings and complete the deliveries, keeping you updated every step of the way.

Bring.co.nz currently operates throughout New Zealand. We’re expanding to more towns and cities — check our website for the latest coverage.

Simply sign up on our website or mobile app using your email and mobile number. You’ll need to verify your contact details to start sending or driving.

No — creating a Bring.co.nz account is free for both senders and drivers.

Log in to your account, click “Create Bring”, and enter your pick-up, drop-off, and item details. Confirm and pay securely online — then we’ll match you with a nearby driver.

Yes. You can cancel directly from your account or by contacting our support team. Please cancel as early as possible to avoid cancellation fees. Fees may apply if a driver is already en route.

If an item must be returned, Bring.co.nz can arrange crowdsourced reverse logistics. Return fees depend on the reason for the return. Contact support for help.

Sign up as a driver via our website or app. You’ll need: A valid NZ driver’s licence A reliable vehicle Proof of insurance (if applicable) To pass a quick background check.

Drivers earn money for each completed Bring. Payments are processed securely and deposited to your nominated bank account weekly.

Earnings vary based on delivery size, distance, and demand. Many Bring drivers use it to supplement their income with flexible, local runs.

Payment is made securely through the Bring.co.nz website or app at the time of booking. We accept major credit/debit cards.

No. Pricing is transparent — you’ll see the total delivery fee upfront. Cancellation or return fees may apply in specific cases (e.g. last-minute cancellations).

Our friendly team is here to help: 📧 Email: support@bring.co.nz 📞 Phone: [Add your NZ support number, if any] Or use the in-app chat for quick assistance.

You can view our: Terms of Service Privacy Policy Refunds & Returns Policy Cancellation Policy All available on our website.

Yes — safety is a top priority. We vet all drivers, provide live tracking, and secure payments to protect both senders and drivers.

For everyone’s safety, Bring.co.nz prohibits the transport of illegal goods, hazardous materials, and other restricted items. Please see our Prohibited Items Policy for details.

Yes! Bring.co.nz specialises in same-day and urgent deliveries, depending on driver availability in your area.

No — drivers handle pick-up, transport, and drop-off only. They do not provide installation, assembly, or inside delivery unless agreed in advance.

If your question isn’t covered here, please reach out to our team — we’re always ready to help! 📧 support@bring.co.nz 🌐 www.bring.co.nz
Image

Try Bring Sender App

This same-day delivery solution exceeds the conventional speed, flexibility, and scalability of traditional carriers and on-demand couriers. It provides a swift and adaptable service tailored to modern demands. With its innovative approach, it ensures timely and efficient deliveries for customers. By transcending the limitations of traditional logistics, it offers a seamless experience unmatched by competitors. Its emphasis on speed, flexibility, and scalability sets a new standard in the delivery industry.

Play Store App Store